Return & Refund Policy

Returns

At My Store, you have 30 calendar days from the date of delivery to return items. This applies to all products including table linens, dinnerware, and table decor purchased from our collection.

To be eligible for a return, the items must be unused, in their original condition, and in the original packaging. Please ensure items are securely packaged to prevent damage during return shipping.

Return Shipping

Customers are responsible for covering the cost of return shipping unless the item received is defective, damaged, or incorrect. In such cases, My Store will provide a prepaid shipping label or reimburse your return shipping costs upon approval.

Refunds

Once your return is received and inspected, we will process your refund within 5 to 10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Order Cancellations

You may cancel your order within 24 hours of placing it. After this period, cancellations cannot be guaranteed because production and fulfillment processes begin promptly.

How to Initiate a Return or Cancellation

1. Contact My Store at alassobba791@gmail.com with your order number and reason for return or cancellation.
2. For return requests, wait for return instructions and authorization before shipping items back.
3. For cancellation, confirm your request within the 24-hour window to avoid shipment.

Additional Notes

• Returned items must include all original accessories, packaging, and documentation.
• Sale or discounted items may be subject to different policies; please inquire if unsure.
• We recommend using a trackable shipping service to return your items as My Store is not responsible for lost returns.